Shipping policy

Last Updated: 28/04/2025

This Shipping Policy applies to all orders placed within the United States. It outlines our shipping procedures, costs, timelines, and responsibilities. By placing an order with Gilego, you agree to the terms mentioned below.

Transit, Handling, Cut-Off & Delivery Time

Transit Time: 6 to 9 Business Days (Monday to Friday)

Handling Time: 1 to 3 Business Days (Monday to Friday)

Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time

Estimated Delivery Time: 7 to 12 Business Days from the time the order is placed

While we strive for prompt delivery, unforeseen delays due to weather, carrier issues, or other disruptions may occur. We appreciate your patience in such situations.

Delivery Methods

We primarily use FedEx for shipping. However, based on shipping cost, service availability, or destination, we may use alternative carriers to ensure timely and cost-effective delivery.

Shipping Costs

We offer a flat-rate shipping fee of $6.99 USD across the United States. This helps us maintain reliable delivery while keeping costs simple and transparent for our customers.

Customer Responsibility for Wrong Orders

If you mistakenly order the wrong item:

You will be responsible for the return shipping cost.

You may also need to pay for shipping the correct item (if applicable). We recommend reviewing your cart carefully before checkout to avoid such issues.

Incorrect Information Provided by the Customer

Providing accurate shipping and contact details is your responsibility.
If your package is delayed or undeliverable due to:

Wrong address

Invalid phone or email

Gilego will not be held responsible. Additional charges may apply for re-shipping.

Change of Address

If you need to change your shipping address:

Once your order has shipped, address changes are not possible.

If reshipping is needed due to a wrong address, the customer will cover the new shipping cost.

Order Tracking

Once your order ships, a tracking number will be sent to your registered email.
Use this to monitor the status of your shipment.
For tracking issues, please contact our support team at support@gilego.com. We’re here to help!

Wrong Address or Undeliverable Orders

If an incorrect address results in a failed delivery:

The package will be returned to us.

The customer must pay the full re-shipping cost.

Refunds will exclude original shipping fees.
Double-check your shipping information at checkout to avoid such issues.

Order Cancellations

To cancel your order:

Cancellations are accepted before dispatch.

Once the order has shipped, it cannot be canceled. For more details, refer to our Refund Policy.

Parcels Damaged in Transit

If your parcel is damaged:

Reject it at the time of delivery and notify the courier.

Contact us at support@gilego.com within 48 hours with photos of the damage. If the package was delivered in your absence, report damage within 48 hours for a possible refund or replacement.

Taxes

Applicable sales tax is included in the product prices and shipping fees, where required by law.

Contact Information

Business Name: Gilego

Chat Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +1 ‪‪(469) 222-5182

Business Mail: support@gilego.com

Business Address: 3021 Winding Meadow Trail, Princeton Texas 75407, United States

Shipping Policy