Return Policy
Last Updated: 28/04/2025
At Gilego, we are committed to providing high-quality fashion products that you’ll love. However, if you are not completely satisfied with your purchase, our Return and Refund Policy ensures a smooth and hassle-free process. Please read the details below to understand how returns and refunds are handled.
Quick Overview
Returns: Customers can return eligible products within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
The product must be in its original condition, unused, and in its original packaging, including all tags, accessories, and any protective materials.
Customized items or items marked as “Final Sale” are not eligible for return unless they arrive damaged or defective.
Return requests must be initiated within 30 days of delivery. Returns requested after this period will not be accepted unless approved by our team under exceptional circumstances.
To start a return, email us at support@gilego.com with your order number and the reason for the return. We’ll provide you with a Return Authorization Number (RAN) and return instructions.
Unauthorized returns without an RAN will not be accepted and may be returned to the sender at their own expense.
Customers are responsible for the safe return of the product. We strongly recommend using a trackable shipping service to return items.
Return Label Options
If your return is accepted, we will provide one of the following:
Included in the Package: A physical return label provided with your shipment (if applicable).
Downloadable PDF: A return label sent to your email for printing and shipping.
Important Note: Items sent back without first requesting a return will not be accepted. For any return-related queries, contact us at support@gilego.com. We typically respond within 24–48 hours.
Non-Returnable Items
The following items are not eligible for return:
Gift cards or promo vouchers
Customized products or limited-edition items
Items purchased on flash sales or marked as “Final Sale”
Products damaged due to misuse, mishandling, or normal wear and tear
Please carefully review all product details before making a purchase.
Process for Returning Items
Email support@gilego.com with your order number, reason for return, and attach photos (if applicable).
Once your return is approved, you will receive a Return Authorization Number (RAN) and the return address.
Include the RAN inside your package to avoid any processing delays.
Once we receive the returned item, we’ll inspect it within 3–5 business days.
If the return is approved, you will be notified by email, and a refund or exchange will be processed.
Items that do not meet return eligibility will not be refunded. We’ll contact you with the next steps.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at support@gilego.com, providing a description and supporting photos.
In such cases, Gilego will cover the return shipping cost and either issue a replacement or a refund, based on your preference.
Important: Do not repair or alter the damaged product yourself, as this will void the return eligibility.
Inspect your package upon arrival, and if you find visible damage, report it to the delivery service immediately.
Exchanges
If you wish to exchange a product:
First, return the original item following the standard return process.
Once the return is approved and processed, you may place a new order for the desired product.
Exchanges are subject to product availability at the time of reorder.
Refund Policy
At Gilego, we strive to provide fashion-forward products and a delightful shopping experience. If you’re not satisfied with your purchase, our Refund Policy ensures a smooth and transparent process for eligible refunds.
Quick Overview
Refunds: Refunds are processed within 10 business days after the returned item passes our inspection process.
Conditions for Refunds
Refunds are only applicable to items returned in line with our Return Policy.
Items must be unused, in original condition, and include all tags, packaging, and accessories.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping charges are non-refundable unless the return is due to a Gilego error, such as receiving incorrect or defective products.
For items purchased with bundled offers or discount codes, the refund will be adjusted according to the promotion applied.
Refund Timelines
Once we receive and inspect your returned item, we will process the refund within 10 business days.
You will receive an email confirmation once your refund is successfully processed.
If your refund is delayed, please contact your bank or credit card provider, as processing times may vary.
Non-Refundable Situations
Refunds will not be issued in the following cases:
Returned items that fail inspection or do not meet our return criteria.
Products marked as “Final Sale”, customized, or made-to-order.
Orders canceled after shipping are not eligible for a full refund. Only the product cost (excluding shipping) will be refunded.
Refunds for Damaged or Defective Items
If your product arrives damaged or defective, please report the issue within 48 hours of delivery at support@gilego.com with photos and a description.
Once approved, refunds will include the product cost and original shipping charges.
You may choose between a refund or a replacement for defective items. Refunds are processed once we receive the returned item.
Damage caused by misuse, mishandling, or normal wear and tear is not eligible for a refund.
For any refund-related queries, please reach out to us at support@gilego.com. We’re here to help you 24/7.
Contact Information
Business Name: Gilego
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 222-5182
Business Mail: support@gilego.com
Business Address: 3021 Winding Meadow Trail, Princeton Texas 75407, United States