Payment Policy

Last Updated: 28/04/2025

At Gilego, we are committed to offering a safe, reliable, and smooth payment experience for all our valued customers. This Payment Policy explains the accepted payment methods, payment verification processes, currency information, and important terms to ensure transparency and trust. By purchasing from Gilego, you agree to the following Payment Policy.

Accepted Payment Methods

We proudly accept the following secure payment options:

Visa (Credit & Debit)

Mastercard (Credit & Debit)

American Express

Discover

PayPal

Apple Pay

Google Pay

Important Notes:

Full payment must be made at the time of checkout.

Orders are processed and shipped only after successful payment confirmation.

We do not accept cash, checks, money orders, or bank wire transfers for online purchases.

We reserve the right to cancel any order if fraudulent or suspicious activity is detected.

Payment Authorization and Verification

Your payment information is transmitted securely through our PCI-compliant payment gateway. We follow strict security protocols including encryption and fraud prevention systems.

Some transactions may require additional verification by your card issuer or payment provider.

In case a payment fails authorization, the order will not proceed.

For large or high-value transactions, we may contact you to verify the order before processing.

Currency & Taxes

All transactions on Gilego are processed in United States Dollars (USD) unless specified otherwise.

International customers: Your bank or payment provider will handle currency conversion rates.

Sales tax (if applicable) is included or calculated during checkout based on your shipping address.

International customers may incur customs duties or import taxes, which are the buyer’s responsibility.

Refunds and Payment Adjustments

All refunds are issued back to the original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment processor.

In cases of partial refunds, the adjustment will reflect accordingly.

We will notify you via email regarding the status of your refund.

If you have not received your refund within the stated timeframe, kindly contact your bank or payment provider.

Failed or Declined Payments

If your payment is declined:

Confirm that the card details (number, expiration date, CVV) are accurate.

Ensure you have sufficient funds or available credit.

Contact your bank to verify if they are blocking the transaction.

Orders with unsuccessful payments will not be processed. You can attempt to make the payment again using the same or a different method. For ongoing issues, please reach out to our support team at support@gilego.com.

Secure Payment Processing

All transactions are processed through secure, PCI-DSS compliant payment gateways.

Gilego does not store complete card or sensitive payment information on our servers.

All sensitive data is encrypted and processed with high-level security measures.

We monitor transactions for fraud and reserve the right to cancel any order under suspicion.

For your safety, never share credit card details over email, chat, or phone.

Pre-Orders and Payment Holds

Pre-orders require full payment to secure your item.

In case of shipment delays, we will notify you via email.

Refunds or cancellations for pre-orders are subject to our Refund Policy.

Temporary holds may appear for high-value purchases; they will be released once the transaction completes.

Disputes and Chargebacks

If you notice any unauthorized transaction or billing error:

Filing a chargeback before contacting us may delay the resolution and could incur additional fees.

For genuine disputes, refunds will be processed according to our Refund Policy. Our goal is to ensure a fair and transparent shopping experience for all our customers.

Contact Information

Business Name: Gilego

Chat Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +1 ‪‪(469) 222-5182

Business Mail: support@gilego.com

Business Address: 3021 Winding Meadow Trail, Princeton Texas 75407, United States